A decline is typically initiated by your card issuer or bank, not by us. Please review the following checklist:
Is Your Card Information Correct? Double-check that you've entered the card number, expiration date, and CVC code correctly. A small typo is a very common culprit.
Does Your Billing Address Match? For your security, our payment processor requires that the billing address and ZIP code you enter match the address your bank has on file for that card. Very common.
Did Your Bank's Security System Block the Purchase? This is the most frequent reason for a decline, especially on a first-time purchase with a new online store. Banks often block unfamiliar transactions to protect you from fraud. A quick phone call to your bank to "authorize a charge from permanelle.com" will fix this immediately.
Are Sufficient Funds Available? Please ensure your account has enough funds to cover the transaction. Note that some banks may show the charge as "pending" even if it was declined. This will typically disappear within 24-48 hours.
A Thank You For Your Patience
Your security is our priority. As a thank you for taking the extra step to complete your order, please enjoy 15% off with the code below.
Contact Your Bank: The fastest way to resolve the issue is to call the number on the back of your credit card. Ask them why the transaction was declined and request that they approve charges from permanelle.com. Once they have, you can try the purchase again.
Try an Alternative Payment Method: We accept all major credit cards as well as PayPal. Sometimes, simply trying a different card or using the PayPal guest checkout option is a simple workaround.
Contact Us: If you've spoken with your bank and are still having trouble, please don't hesitate to reach out to our support team at [email protected]
